1. Purpose
Thank you for using My Health AI Application! We are confident that you will find our Services presented in the Application useful. Please read these Terms & Conditions carefully. By visiting the Application, downloading, using or accessing the Application on your Device, you hereby accept to be bound by these Terms & Conditions without any reservations, modifications, additions or deletions. If you do not agree to all the provisions contained in the T&C, you are not authorized to use the Application.
If you have downloaded the Application and do not agree to all the provisions of the T&C, you must delete the Application from your Device
These Terms and Conditions (hereinafter” T&C”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”).
BY ACCEPTING THESE TERMS, YOU AGREE TO THESE TERMS AND CONDITIONS WITH MY HEALTH AI. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU SHOULD NOT CLICK THE “I AGREE” BUTTON.
To be eligible to use a My Health AI account and use the App, you must review and accept the terms of this T&C by clicking on the “I agree” button. By providing the data requested in the signup mask and clicking “I agree”, you make us an offer to enter into the Agreement based on these Terms.
Supplemental terms and conditions or documents that may be posted on the App from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these T&C at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these T&C and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these T&C to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised T&C by your continued use of the App after the date such revised Terms are posted.
The information provided on the App is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the App from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The App is intended for users who are at least 18 years old. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the App. If you are a minor, you must have your parent or guardian read and agree to these T&C prior to you using the App.
2. Scope
We reserve the right, but not the obligation, to: monitor the App for violations of these T&C; take appropriate legal action against anyone who, in our sole discretion, violates the law or these T&C, including without limitation, reporting such user to law enforcement authorities; in our sole
discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; in our sole discretion and without limitation, notice, or liability, to remove from the App or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and otherwise manage the App in a manner designed to protect our rights and property and to facilitate the proper functioning of the App.
3. Policy Statements
Unless otherwise indicated, the App is our proprietary property and all source code, databases, functionality, software, application designs, audio, video, text, photographs, and graphics on the App (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Arab Emirates foreign jurisdictions, and international conventions. The Content and the Marks are provided on the App “AS IS” for your information and personal use only. Except as expressly provided in these T&C, no part of the App and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the App, you are granted a limited license to access and use the App and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the App, Content and the Marks.
4. Procedure
What are your Refund/Return policies?
Refer to Refund policy.
USER REPRESENTATIONS
By using the App, you represent and warrant that: all registration information you submit will be true, accurate, current, and complete; you will maintain the accuracy of such information and promptly update such registration information as necessary; you have the legal capacity and you agree to comply with these T&C; you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the App; you will not access the App through automated or non-human means, whether through a bot, script or otherwise; you will not use the App for any illegal or unauthorized purpose; and your use of the App will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the App (or any portion thereof).
ACCOUNT REGISTRATION
To use My Health AI App, an account will be created for you by your healthcare provider. Accounts are free and are available to anyone who provides the requisite information. As part of the account creation process, you will be asked to provide your name, email address, phone number and create a password.
It is your responsibility to create a password of sufficient strength that cannot easily be discovered by third parties, and that conforms to any password requirements that may be displayed during the registration process. Also, you agree to keep your password confidential and will be responsible for all use of your account and password
My Health AI reserves the right to terminate your account, at its sole discretion, at any time and for any reason, including but not limited to whether you have violated the letter or spirit of the T&C.
PROHIBITED ACTIVITIES
You may not access or use the App for any purpose other than that for which we make the App available. The App may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the App, you agree not to:
- Systematically retrieve data or other content from the App to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Make any unauthorized use of the App, including collecting usernames and/or email
2. addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
3. Use the App to advertise or offer to sell goods and services
- maintenance of the App.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the App.
- Use the App in a manner inconsistent with any applicable laws or regulations.
MOBILE APPLICATION LICENSE
Use License
When accessing the App we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these T&C.
The following terms apply when you use the mobile application obtained from either the Apple Store, Google Play or Huawei App Store (each an “App Distributor”) to access the App: the license granted to you for our mobile application is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS, Google Android and Huawei Harmony operating systems, as applicable, and in.
accordance with the usage rules set forth in the applicable App Distributor’s terms of service; we are responsible for providing any maintenance and support services with respect to the mobile application as specified in the terms and conditions of this mobile application license contained in these T&C or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application; in the event of any failure of the mobile application to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the mobile application, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the mobile application;
SUBMISSIONS
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the App provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
PRIVACY POLICY
Refer to privacy policy
TERMS AND CONDITIONS
For any business disputes, the app will only obey the laws of the UAE and not of any international laws as My Health AI country of domicile. Minors under age of 18 are prohibited to register as a User of My Health AI App or our other Platforms, accordingly.
GENERAL DATA PROTECTION REGULATION (My Health AI) Your Rights Under My Health AI
You have the following rights regarding your personal data held by My Health AI, and other rights:
The right to withdraw at any time your consent for My Health AI to process your personal data;
The right to have your personal data erased from My Health AI records;
The right to have your personal data corrected if you believe it is inaccurate;
The right to restrict the processing of your personal data if it is inaccurate or if our processing of it is against the law;
The right to access your personal data and any relevant information around its processing; and The right to refuse any marketing targeted at you by My Health AI.
If you wish to exercise any of these rights, please contact us at the contact information at the bottom of our T&C.
Personal Data Collected from You and What We Use It For
The personal data we may collect from you directly is your full name, email address, phone number and address; the purpose of processing it is for communicating our services, and promotions with you, and . The legal basis for processing is your consent in giving us this information.
Data Retention
Your personal data will only be kept for as long as it is necessary for the purpose needed for that processing. For example, we will retain your account information for as long as you need to have an account with us.
TERM AND TERMINATION
These T&C shall remain in full force and effect while you use the App. WITHOUT LIMITING ANY
OTHER PROVISION OF THESE T&C, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND
WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE APP, TO ANY PERSON FOR
ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY
REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE T&C OR OF ANY
APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE APP OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the App at any time or for any reason at our sole discretion without notice. However, we have no obligation to update information on our App. We also reserve the right to modify or discontinue all or part of the App without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the App. We cannot guarantee the App will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the App, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the App at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the App during any downtime or discontinuance of the App. Nothing in these T&C will be construed to obligate us to maintain and support the App or to supply any corrections, updates, or releases in connection therewith.
GOVERNING LAW
This T&C of the App shall be governed by and construed in accordance with the law of the United Arab Emirates and to the exclusive jurisdiction of Abu Dhabi Courts.
CORRECTION
There may be information on the App that contains typographical errors, inaccuracies, or omissions that may relate to the App, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information in the App at any time, without prior notice.
DISCLAIMER
THE APP IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF
THE APP SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW,
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE APP AND
YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE
MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF
THE APP’S CONTENT OR THE CONTENT OF ANY WEBAPPS LINKED TO THIS APP AND WE WILL
ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES
OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE
WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE APP, (3) ANY
UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE CLOUD BASED PLATFORM AND/OR ANY
AND ALL PERSONAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION
OF TRANSMISSION TO OR FROM THE APP, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE
LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE APP BY ANY THIRD PARTY, AND/OR
(6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE APP.
LIMITATIONS OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT,
OR OTHERWISE, WILL BE LIABLE TO YOU FOR ANY (I) INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST SALES OR BUSINESS,
WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOST CONTENT OR DATA, OR FOR
ANY AND ALL OTHER DAMAGES OR LOSSES, EVEN IF CONTENTFUL HAS BEEN ADVISED, KNEW
OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR (II) DIRECT DAMAGES,
COSTS OR LIABILITIES IN EXCESS OF THE AMOUNTS PAID BY YOU DURING THE TWELVE (12)
MONTHS PRECEDING THE INCIDENT OR CLAIM. THE FOREGOING PROVISIONS ALLOCATE THE
RISKS UNDER THIS AGREEMENT BETWEEN YOU AND US, AND HAVE RELIED ON THE
LIMITATIONS SET FORTH HEREIN IN DETERMINING WHETHER TO ENTER INTO THIS
AGREEMENT.IN CONNECTION WITH THE USE OF THE APP OR ANY WEB APP WHICH IT IS LINKED TO.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: use of the App; breach of these T&C; any breach of your representations and warranties set forth in these T&C; your violation of the rights of a third party, including but not limited to intellectual property rights. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.
We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
USER DATA
We will maintain certain data that you transmit to the App for the purpose your use of the App. You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the App. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATION
Visiting the App, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the App, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE APP. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non electronic records, or to payments or the granting of credits by any means other than electronic means.
MISCELLANEOUS
These T&C and any policies or operating rules posted by us on the App constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these T&C shall not operate as a waiver of such right or provision. These T&C operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these T&C is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these T&C and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these T&C or use of the App. You agree that these T&C will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these T&C and the lack of signing by you and us hereto to execute these T&C.
PROCESS OF INFORMING COMPETENT AUTHORITIES ABOUT SECURITY INCIDENTS
As per the UAE Information Assurance (IA), Cyber safety and digital security regulations with the compliance of Federal Decree Law No. 34 of 2021 on Combatting Rumours and Cybercrimes and Federal Law 5 of 2012 on Combatting Cybercrimes, as amended, we are following the guidelines as per the below link to report security incidents and breaches within 48 hours.
CONTACT US
In order to resolve a complaint regarding My Health AI App or to receive further information regarding use of the App, please contact us at:
Corporate Name: My Health Medical Consultations L.L.C
Address: 604, The Guardian Tower, Muroor Road, Abu Dhabi, UAE
Phone Number: 02 491 7660
Email Address: info@aihmc.ae